Field Service Engineer - Technician Rotherham

Job Title:  Field Service Engineer - Technician

Status:   Permanent

Department:  Aftermarket

Location: Rotherham

Reporting To:  Depot Supervisor

JOB PURPOSE

To increase customer satisfaction and maximise customer retention by strengthening the aftermarket service and support team, through delivering the highest quality of repairs to both retail and warrantable vehicles.

DUTIES AND RESPONSIBILITIES

  • Carry out accurate fault diagnosis on (not limited to but including) Electric Vehicles, Engine and Transmissions, vehicle air brake systems, vehicle hydraulic systems, Multiplex and J1939 technology

  • Visit customer’s premises and carry out repairs in the most efficient manner without compromising quality

  • Ensure safe working practices and that the required health and safety paperwork is completed for each task

  • Participate in training as required to fulfil the role

  • Accurately communicate to the depot parts required to complete repairs and control any stock allocated to the van

  • Process all paperwork, such as, job sheets, time sheets in a timely and legible manner

  • Before using any technical documentation, i.e. parts manuals, service bulletins, etc, ensure they are at the current level

  • Maintain highest possible level of housekeeping in all areas, including, premises, people, equipment and vehicles standard

  • Ensure excellent level of customer communication and that they are kept fully aware of the situation in a timely manner

  • Carry out any other duties within their capabilities as deemed appropriate by the Company

  • To be flexible with working hours, where possible, as required by customer needs

KEY SKILLS

  • A skilled mechanic with a strong electrical bias or skilled electrician with mechanical knowledge

  • Working knowledge of Hybrid and EV vehicles advantageous

  • Good knowledge of health and safety practices

  • Knowledgeable in quality standards and legal compliance

  • Excellent people skills – communicate / mentor

MINIMUM QUALIFICATIONS & REQUIREMENTS

  • City and Guilds Level 3, BTEC ONC or relevant industry experience

  • Computer literate and familiar with various computer diagnostic systems are essential attributes

  • Driving licence (PSV preferred)

 

BEHAVIOURS

  • Flexible / adaptable

  • Positive ‘can do’ attitude

  • Team Work / Collaboration / Coaching

  • Problem solving

  • Effective Time Management