Field Service Engineer - Technician Thurrock

Job Title: Field Service Engineer

Status: 2 Years FTC. 40 hrs per week, early / late shifts

Department: Aftersales

Location: Metroline Potters Bar depot

Reporting To:  Service Centre Manager


To provide aftersales product support to the range of Optare vehicles at Metroline Potters Bar depot. Supporting the full fleet of electric Optare Metrodecker vehicles including service, repairs, diagnostics and timely resolutions to very high standards in line with Optare product support policies and Optare Group terms and conditions of supply.  May be required to provide aftersales support across the region covered by Thurrock service centre and on occasion provide additional cover in other areas as and when required.

Due to the nature of the product being supported by aftersales, some of the initial training will be undertaken at the production facility in Sherburn in Elmet, which will initially require working away from home.

May require occasional overnight away from home working at other times subject to reasonable notice.


  • All aspects of PSV maintenance, inspection, fault diagnostics and repairs at customers premises and if required, at Thurrock service centre. Utilising the latest available technical guides and documentation to effect cost effective and efficient repairs.

  • To liaise with customer, Optare call centre and parts staff to report defects, order required spares, to enable job completion in a timely fashion. Complete legible and accurate job write ups and reports, obtaining authorisation and signature from suitably authorised depot staff once work is completed and prior to leaving site.

  • To scan fully completed job cards to Thurrock service centre for processing on the day of completion or as soon as possible thereafter.

  • To actively partake in product training as and when required.

  • To observe health and safety at all times, being aware of surroundings and local engineering requirements.

  • Assist customer when required, with servicing / repairs to improve their product knowledge.

  • This list is not exhaustive, the role may require other reasonable duties from time to time in line with needs of the business.



  • Full driving licence + PSV licence

  • Minimum City & Guilds level 3 vehicle maintenance or equivalent

  • Excellent electrical and computer based diagnostic skills

  • EV or Hybrid competence, including HV trained in relation to High voltage DC electrical systems

  • Able to work on own initiative and unsupervised

  • Able to follow verbal and written work instructions

  • Good level of English language (written & spoken)


  • Current CPC


  • Flexible / adaptable

  • Positive ‘can do’ attitude

  • Teamwork / Collaboration / Coaching

  • Problem solving

  • Effective Time Management