Job Title: Field Service Engineer
Status: 2 Years FTC. 40 hrs per week, early / late shifts
Location: Metroline Potters Bar depot
Reporting To: Service Centre Manager
To provide aftersales product support to the range of Optare vehicles at Metroline Potters Bar depot. Supporting the full fleet of electric Optare Metrodecker vehicles including service, repairs, diagnostics and timely resolutions to very high standards in line with Optare product support policies and Optare Group terms and conditions of supply. May be required to provide aftersales support across the region covered by Thurrock service centre and on occasion provide additional cover in other areas as and when required.
Due to the nature of the product being supported by aftersales, some of the initial training will be undertaken at the production facility in Sherburn in Elmet, which will initially require working away from home.
May require occasional overnight away from home working at other times subject to reasonable notice.
DUTIES AND RESPONSIBILITIES
All aspects of PSV maintenance, inspection, fault diagnostics and repairs at customers premises and if required, at Thurrock service centre. Utilising the latest available technical guides and documentation to effect cost effective and efficient repairs.
To liaise with customer, Optare call centre and parts staff to report defects, order required spares, to enable job completion in a timely fashion. Complete legible and accurate job write ups and reports, obtaining authorisation and signature from suitably authorised depot staff once work is completed and prior to leaving site.
To scan fully completed job cards to Thurrock service centre for processing on the day of completion or as soon as possible thereafter.
To actively partake in product training as and when required.
To observe health and safety at all times, being aware of surroundings and local engineering requirements.
Assist customer when required, with servicing / repairs to improve their product knowledge.
This list is not exhaustive, the role may require other reasonable duties from time to time in line with needs of the business.
ESSENTIAL / DESIRABLE REQUIREMENTS INCLUDING REQUIRED QUALIFICATIONS
Full driving licence + PSV licence
Minimum City & Guilds level 3 vehicle maintenance or equivalent
Excellent electrical and computer based diagnostic skills
EV or Hybrid competence, including HV trained in relation to High voltage DC electrical systems
Able to work on own initiative and unsupervised
Able to follow verbal and written work instructions
Good level of English language (written & spoken)
Flexible / adaptable
Positive ‘can do’ attitude
Teamwork / Collaboration / Coaching
Effective Time Management